7game5 Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 7game5, operating through the website https://7game5.cam (hereinafter "7game5," "we," "us," or "our"), collects, uses, stores, protects, and discloses personal information obtained from users (hereinafter "you," "your," or "User") of our online gaming platform and related services.

7game5 is committed to protecting the privacy and security of all personal data entrusted to us by our users. This Privacy Policy applies to all information collected through our website, mobile applications, customer support channels, and any other services we provide. By creating an account and using 7game5 services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the 7game5 Platform. If you do not agree with the terms outlined in this Privacy Policy, you should not register for an account or use our services. We reserve the right to modify this Privacy Policy at any time, and such modifications will become effective immediately upon posting to the website. Continued use of 7game5 services following any changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

When you register for a 7game5 account, we collect personal identification information necessary to create and maintain your account, verify your identity, and comply with regulatory requirements. This information includes but is not limited to:

• Full legal name as it appears on government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Residential address including street, barangay, city/municipality, and province
• Email address for account communications and notifications
• Mobile phone number for account verification and security purposes
• Government-issued identification documents (such as Philippine passport, driver's license, UMID, SSS ID, or valid government ID)
• Proof of address documents (such as utility bills, bank statements, or government correspondence)
• Photograph or selfie for identity verification purposes

2.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and maintain accurate account records, 7game5 collects financial information including:

• Payment method details (GCash account number, Maya account information, bank account numbers for BPI, BDO, UnionBank, Metrobank, cryptocurrency wallet addresses)
• Transaction history including deposits, withdrawals, wagers placed, and winnings
• Payment verification documentation as required by payment processors
• Source of funds information for large transactions or as required by anti-money laundering regulations

Note: 7game5 does not store complete credit card numbers or CVV codes. Payment card information is processed securely through our certified payment processors and is not retained on our servers beyond what is necessary for transaction completion.

2.3 Technical and Usage Data

When you access the 7game5 Platform, we automatically collect certain technical information to improve service quality, prevent fraud, and enhance user experience:

• IP address and geolocation data to verify you are accessing from an authorized jurisdiction
• Device information including device type, operating system, browser type and version
• Login timestamps and session duration
• Pages visited, games played, and features utilized
• Clickstream data and navigation patterns
• Error logs and technical diagnostic information
• Cookie identifiers and tracking technologies (see Section 8 for details on cookies)

2.4 Communications and Support Interactions

We retain records of all communications between you and 7game5, including:

• Live chat transcripts with customer support representatives
• Email correspondence sent to or received from [email protected]
• Phone call recordings for quality assurance and training purposes (with prior notice)
• Feedback, complaints, and survey responses
• Any other voluntary information you provide through our communication channels

2.5 Marketing Preferences and Behavioral Data

With your consent, we collect information about your marketing preferences and gaming behavior to personalize your experience:

• Communication preferences for promotional emails, SMS, and push notifications
• Favorite games and preferred gaming categories
• Bonus and promotion participation history
• Response to marketing campaigns and promotional offers
• VIP program tier and loyalty points accumulation

3. How We Use Your Information

3.1 Account Administration and Service Provision

7game5 uses your personal information primarily to provide, maintain, and improve our gaming services. Specific uses include:

• Creating and managing your user account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age to comply with Philippine gaming regulations requiring users to be 21 years or older
• Enabling gameplay and tracking gaming activity, wagers, and winnings
• Administering bonuses, promotions, and loyalty rewards
• Providing customer support and responding to your inquiries
• Communicating important account information, security alerts, and policy updates

3.2 Legal and Regulatory Compliance

7game5 operates in a regulated industry and must collect and use personal information to meet various legal obligations:

• Conducting Know Your Customer (KYC) verification as required by anti-money laundering (AML) regulations
• Monitoring transactions for suspicious activity and reporting to relevant authorities as legally required
• Maintaining records for the periods mandated by applicable gaming regulations
• Responding to lawful requests from law enforcement, regulatory bodies, or courts
• Complying with tax reporting obligations
• Enforcing responsible gaming measures including deposit limits and self-exclusion

3.3 Fraud Prevention and Security

Protecting the integrity of our platform and safeguarding user accounts requires extensive use of personal data:

• Detecting and preventing fraudulent transactions, money laundering, and other illegal activities
• Identifying multiple accounts, collusion, or other violations of our Terms and Conditions
• Monitoring for unusual betting patterns or potential game manipulation
• Implementing security measures such as two-factor authentication and login verification
• Investigating suspected account compromises or unauthorized access

3.4 Marketing and Personalization

With your explicit consent, we use your information to enhance your gaming experience and provide relevant promotional content:

• Sending promotional emails about new games, bonuses, and special offers
• Delivering personalized game recommendations based on your preferences and playing history
• Customizing the platform interface to highlight content most relevant to you
• Conducting market research and analyzing user preferences to improve our services
• Creating aggregate, anonymized data for statistical analysis and business intelligence

You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in promotional emails. Opting out will not affect essential service communications related to your account or transactions.

3.5 Platform Improvement and Analytics

We analyze user data to continuously improve the 7game5 Platform:

• Identifying technical issues, bugs, and performance bottlenecks
• Understanding user behavior to optimize navigation and user interface design
• Evaluating the effectiveness of new features and gaming content
• Conducting A/B testing to refine user experience elements
• Developing new products and services that meet Filipino player preferences

4. How We Share Your Information

4.1 Third-Party Service Providers

7game5 engages reputable third-party service providers to facilitate various aspects of our operations. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways process your deposits and withdrawals
• Identity Verification Services: Specialized KYC/AML compliance providers verify your identity and documentation
• Game Providers: Software studios hosting games on our platform may receive limited session data
• Cloud Hosting and Data Storage: Secure server infrastructure providers store encrypted user data
• Customer Support Tools: Help desk and live chat platforms facilitate customer service interactions
• Email and SMS Services: Communication platforms deliver account notifications and promotional messages
• Analytics Providers: Tools that help us understand user behavior and platform performance

4.2 Legal and Regulatory Authorities

7game5 may disclose personal information to government authorities, law enforcement agencies, or regulatory bodies when:

• Required by applicable law, regulation, or legal process
• Necessary to comply with valid court orders or subpoenas
• Reporting suspicious transactions as mandated by anti-money laundering regulations
• Cooperating with law enforcement investigations into illegal activities
• Responding to requests from gaming regulators or tax authorities

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer involving 7game5, user information may be transferred to the successor entity. You will be notified via email and prominent notice on the Platform of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with other parties when you have explicitly consented to such sharing, such as when participating in partner promotions or third-party integrations.

4.5 What We Do NOT Share

7game5 does not and will never:

• Sell your personal information to data brokers, marketers, or any third parties for profit
• Share your information with unaffiliated third parties for their own marketing purposes without your explicit consent
• Publicly disclose your gaming activity, winnings, or account details without your permission (except as required by law)
• Transfer your data to jurisdictions without adequate data protection safeguards

5. Data Security Measures

5.1 Technical Security Controls

7game5 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Firewall Protection: Advanced firewall systems protect our infrastructure from external threats and unauthorized access attempts.
• Secure Authentication: Password protection with minimum complexity requirements and optional two-factor authentication (2FA) for enhanced account security.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access user data, and only to the extent necessary for their job functions.
• Network Segregation: User data is stored on segregated networks with additional security layers protecting sensitive financial information.
• Regular Security Audits: Independent security assessments and penetration testing identify and address vulnerabilities before they can be exploited.

5.2 Organizational Security Measures

• Employee background checks and confidentiality agreements for all staff with access to user data
• Comprehensive security training programs for employees handling personal information
• Incident response procedures to quickly address and mitigate any security breaches
• Regular security updates and patches to all systems and software
• Physical security measures protecting our data center facilities

5.3 User Responsibilities

While we implement robust security measures, protecting your account also requires your cooperation:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication for additional account protection
• Log out after each session, especially when using shared or public devices
• Keep your email address and phone number current to receive security alerts
• Report suspicious activity or unauthorized access immediately to our support team

7game5 cannot guarantee absolute security of information transmitted over the internet. No method of transmission or electronic storage is 100% secure. We will notify you promptly in the event of a data breach that affects your personal information, as required by applicable law.

6. Data Retention

7game5 retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are determined as follows:

Data Category	Retention Period	Basis
Account registration and identity documents	Duration of account plus 5 years after closure	Legal and regulatory compliance
Transaction and financial records	7 years from transaction date	Anti-money laundering regulations and tax obligations
Gaming activity and wagering history	5 years from account closure	Regulatory requirements and dispute resolution
Customer support communications	3 years from last interaction	Quality assurance and dispute resolution
Marketing preferences and behavioral data	Until you withdraw consent or close account	Consent-based processing
Technical logs and IP records	12 months from collection	Security monitoring and fraud prevention
Self-exclusion records	Permanently, even after account closure	Responsible gaming obligations

When personal information is no longer required for the purposes outlined above, we securely delete or anonymize it so that it can no longer be associated with any individual. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.

7. Your Rights and Choices

7.1 Right of Access

You have the right to request a copy of the personal information 7game5 holds about you. Access requests can be submitted through your account settings or by contacting our support team. We will respond to access requests within thirty (30) days. We may require identity verification before processing access requests to protect your privacy and prevent unauthorized disclosure.

7.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. Minor updates such as address changes can be made directly through your account settings. Changes to core identity information (legal name, date of birth) require documentary verification and must be requested through customer support.

7.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent for consent-based processing. However, we may retain certain information where required by law, including records mandated by anti-money laundering regulations. Account closure does not immediately result in deletion of all associated data due to these retention obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that we restrict processing of your personal information - for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.

7.5 Right to Data Portability

Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider. This right applies to data that you have provided to us and that is processed on the basis of your consent or our contract with you.

7.6 Right to Withdraw Consent

Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. Withdrawing consent for marketing communications can be done through your account settings or via the unsubscribe link in any marketing email.

7.7 Exercising Your Rights

To exercise any of the rights described above, please contact us at [email protected] with the subject line "Privacy Rights Request." Please include your registered email address, full name, and a description of your request. We will acknowledge your request within 72 hours and provide a substantive response within thirty (30) days. Complex requests may require additional time, and we will notify you if an extension is necessary.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

7game5 uses cookies and similar tracking technologies to enhance your experience on our Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game configurations, and display options to personalize your experience.
• Performance and Analytics Cookies: Collect anonymized information about how you use the Platform to help us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. Only deployed with your explicit consent.

8.2 Managing Cookie Preferences

You can control non-essential cookies through the cookie preferences panel accessible in your account settings or the cookie consent banner displayed upon your first visit. You can also manage cookies through your browser settings, though disabling certain cookies may impact Platform functionality. Note that clearing cookies will log you out of your current session.

9. Children's Privacy

7game5 gaming services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately terminate the associated account and delete all related personal data.

Parents and guardians who believe their child may have registered on our Platform should contact us immediately at [email protected]. We encourage parents and guardians to monitor their children's online activities and implement parental control software to prevent minors from accessing online gambling platforms.

10. International Data Transfers

7game5 primarily stores and processes user data within secure facilities serving our Filipino user base. In some instances, your information may be processed by third-party service providers operating in other countries. Where such transfers occur, we ensure that adequate safeguards are in place to protect your personal information, including contractual data protection clauses and transfers only to providers meeting recognized data protection standards.

By using 7game5 services, you acknowledge and consent to the transfer of your information as described in this section, always subject to the same protections described in this Privacy Policy.

11. Third-Party Links and Integrations

The 7game5 Platform may contain features that interface with third-party services such as payment gateways. When you interact with these third-party services, their own privacy policies govern how your information is handled. 7game5 is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies. Links to third-party websites from our Platform do not constitute endorsement of their privacy practices.

12. Changes to This Privacy Policy

7game5 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address associated with their account and post a prominent notice on the Platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

For minor changes that do not materially affect your rights, we may update this policy without sending individual notifications. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the 7game5 Platform after any changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact the 7game5 Privacy team through the following channels:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Live Chat: Available 24/7 through the Platform interface
• Response Time: General inquiries within 24 hours; formal rights requests within 30 days

This Privacy Policy was last reviewed and approved on October 8, 2026. By continuing to use the 7game5 Platform, you confirm that you have read and understood the data practices described herein.